juan364 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how juan364 ("juan364", "we", "us", "our") collects, uses, discloses, stores, and protects the personal data of individuals ("you", "Player", "User") who access or use the juan364 online gaming and sports betting platform at juan364.org and any associated mobile interfaces or sub-domains (collectively, the "Platform").

This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC") of the Philippines. By registering for and using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read together with juan364's Terms and Conditions and Responsible Gaming Policy, both of which are available on this Platform.

2. Data Controller Information

Juan364 is the data controller responsible for the personal data processed through the Platform. Juan364 operates in compliance with the requirements applicable to online gaming platforms serving Philippine residents.

For all privacy-related queries, requests to exercise data subject rights, or formal complaints, Players may contact juan364's designated Data Protection Officer ("DPO") using the contact details provided in Section 13 of this Policy. Juan364 commits to responding to all DPA-related inquiries within fifteen (15) working days of receipt.

3. Personal Data We Collect

Juan364 collects the following categories of personal data in connection with your use of the Platform:

• Identity Data: Full legal name, date of birth, nationality, and gender as provided during account registration and identity verification;
• Contact Data: Registered mobile number (Philippine format), email address, and residential address;
• Identity Verification Documents: Copies of government-issued identification (e.g., Philippine National ID, passport, UMID, or driver's licence) and proof of address documents submitted for KYC compliance;
• Financial Data: Payment method identifiers (e.g., GCash account reference, PayMaya account reference, bank account name for BPI, BDO, or Metrobank), deposit history, withdrawal requests, and account balance records;
• Transaction Data: Records of all bets placed, games played, promotional credits claimed, and wagering activity on the Platform;
• Technical Data: IP address, device type, operating system, browser type, session duration, and login timestamps;
• Usage Data: Pages visited, game preferences, search queries within the Platform, and interaction logs;
• Communications Data: Records of your interactions with juan364's customer support team, including live chat transcripts and email correspondence.

Juan364 does not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not process data revealing racial or ethnic origin, political opinions, religious beliefs, or health data except where you voluntarily disclose such information in connection with responsible gaming support requests.

4. How We Collect Your Data

Juan364 collects your personal data through the following means:

• Direct Provision: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or responding to promotions;
• Automated Collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs;
• Third-Party Sources: Identity verification data from KYC service providers engaged by juan364; fraud detection signals from payment processing partners; and, where applicable, data from regulatory bodies in connection with player protection obligations.

5. Purposes and Legal Bases for Processing

Juan364 processes your personal data for the following purposes and on the following legal bases under the DPA:

• Account Management and Service Delivery — necessary for the performance of our contract with you as a registered Player;
• Identity Verification and KYC Compliance — required to comply with legal obligations applicable to Philippine gaming operators, including anti-money laundering regulations;
• Payment Processing — necessary for the performance of our contract with you and to comply with financial reporting obligations;
• Fraud Prevention and Platform Security — legitimate interest of juan364 to maintain a fair and secure gaming environment;
• Responsible Gaming Monitoring — legitimate interest and legal obligation to identify and support players exhibiting signs of problematic gaming behaviour;
• Regulatory Reporting — compliance with obligations imposed by applicable Philippine gaming and financial regulations;
• Marketing and Promotions — based on your consent, where provided. You may withdraw your consent to marketing communications at any time by contacting juan364 support.

6. Sharing of Personal Data

Juan364 does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only to the extent necessary and subject to appropriate data protection safeguards:

• KYC and Identity Verification Providers: Third-party service providers engaged to verify identity documents and screen against sanction lists, as required for regulatory compliance;
• Payment Processing Partners: GCash, PayMaya, and banking partners (BPI, BDO, Metrobank) to the extent necessary to process deposits and withdrawals;
• Fraud Detection and Security Providers: Specialist providers engaged to monitor for fraudulent activity, money laundering, and platform abuse;
• Regulatory and Law Enforcement Authorities: Philippine government agencies, law enforcement bodies, and PAGCOR where disclosure is required by applicable law or a valid legal order;
• Professional Advisers: Legal counsel, auditors, and consultants engaged by juan364 under strict confidentiality obligations.

Where juan364 engages third-party processors, we require them to implement appropriate technical and organisational security measures and to process personal data only on juan364's documented instructions.

7. Cookies and Tracking Technologies

Juan364 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies used include:

• Strictly Necessary Cookies: Required for the Platform to function, including session management and security features. These cannot be disabled.
• Functional Cookies: Enable personalisation features such as remembering your language preferences and last-played games.
• Analytics Cookies: Used to collect aggregated, anonymised data on how Players use the Platform, helping juan364 identify performance issues and improve the user experience.

You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the Platform. Juan364 does not use third-party advertising or tracking cookies for cross-site behavioural advertising.

8. Data Retention

Juan364 retains your personal data for the following periods, after which it is securely deleted or anonymised:

• Account and Identity Data: For the duration of your account plus five (5) years following account closure, in accordance with applicable AML and gaming record-keeping requirements;
• Transaction and Betting Records: Five (5) years from the date of each transaction, as required by Philippine financial regulations;
• Customer Support Records: Two (2) years from the date of the most recent interaction;
• Marketing Consent Records: For as long as your consent remains active, plus one (1) year following withdrawal of consent, to demonstrate compliance.

Where retention beyond the above periods is required by a specific legal obligation, court order, or ongoing regulatory investigation, juan364 will retain the relevant data for the duration of that requirement.

9. Security Measures

Juan364 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data fields at rest within juan364's databases;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular penetration testing and vulnerability assessments conducted by independent security specialists;
• Multi-factor authentication requirements for all internal systems containing personal data.

While juan364 applies industry-standard security practices, no method of electronic transmission or storage is 100% secure. Players are encouraged to use strong, unique passwords and to enable two-factor authentication on their juan364 accounts to reduce the risk of unauthorised access.

10. Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by juan364:

To exercise any of the above rights, contact juan364's Data Protection Officer as set out in Section 13. Juan364 will respond within fifteen (15) working days and will not charge a fee for reasonable requests. If you are dissatisfied with juan364's response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

11. Children and Minors

The juan364 Platform is strictly intended for adults aged 21 years and older in accordance with applicable Philippine gaming regulations. Juan364 does not knowingly collect personal data from individuals under the age of 21. If juan364 becomes aware that an account has been registered by or on behalf of a minor, the account will be suspended immediately, all balances will be frozen pending investigation, and the relevant data will be deleted or retained only to the extent required by law to address the underage registration.

Parents and guardians who have reason to believe that a minor has accessed or registered on the juan364 Platform are asked to contact our support team immediately via email at [email protected].

12. Changes to This Policy

Juan364 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or Platform features. Where changes are material, we will notify registered Players via email or a prominent on-Platform notification at least fourteen (14) days before the changes take effect. The date of the most recent revision is displayed at the top of this Policy.

Continued use of the Platform following the effective date of any update constitutes your acceptance of the revised Policy. If you do not agree with the updated Policy, you should cease use of the Platform and may request account closure by contacting our support team.

13. Contact and Complaints

For all privacy-related queries, data subject rights requests, or formal complaints, please contact juan364's Data Protection Officer through the following channels:

• Email: [email protected] — mark your subject line "DATA PRIVACY REQUEST" or "DPO COMPLAINT"
• Live Chat: Available 24/7 via the Platform — request to be transferred to the Data Protection team
• Response Commitment: Juan364 will acknowledge all DPA-related requests within three (3) working days and provide a substantive response within fifteen (15) working days

If you are not satisfied with juan364's response to your privacy complaint, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, which regulates compliance with the Data Privacy Act of 2012.